Privacy Policy

Introduction

Shurgard Security & Shipping Company Ltd. (“we,” “us,” “our”) is committed to safeguarding the privacy and security of your personal data. This Privacy Policy outlines the types of information we collect, how we process and protect it, and your rights concerning your data. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect and process the following categories of information:

  • Personal Information: Includes full name, contact details (email, phone number, mailing address), and other identifiers necessary for communication and service provision.
  • Payment Data: Includes payment card details, transaction records, and billing addresses, securely processed through encrypted channels.
  • Shipping and Security Data: Includes recipient details, shipment tracking information, storage requests, and security preferences.
  • Technical Data: Includes IP addresses, device identifiers, browser types, and access logs collected via cookies and tracking technologies to optimize system performance.
Purpose of Data Processing

We process the collected information for the following purposes:

  • To execute and manage logistics, shipping, and security services effectively.
  • To facilitate payment processing and ensure transaction security.
  • To provide customer support and respond to inquiries.
  • To improve operational efficiency, security measures, and service delivery.
  • To comply with legal, regulatory, and security obligations.
Data Sharing and Disclosure

We do not sell, rent, or trade personal information. However, data may be shared under the following circumstances:

  • Service Providers: Third-party partners assisting with logistics, security, IT infrastructure, and payment processing.
  • Legal Compliance: Regulatory bodies, law enforcement, or government entities when required by law or in response to legal proceedings.
Data Security Measures

We implement industry-standard security protocols, including encryption, access controls, and network security measures, to protect data against unauthorized access, modification, and disclosure. Despite these measures, no system is entirely immune to cyber threats; therefore, we continuously monitor and enhance our security framework.

Your Data Rights

In accordance with data protection laws, you have the right to:

  • Request access to your personal data and obtain a copy.
  • Request correction or deletion of inaccurate or outdated information.
  • Withdraw consent for data processing where applicable.
  • Object to certain data processing activities.

To exercise your rights, contact us at info@shurgardglobal.com or call +971-55-389-7504.

Cookies and Tracking Technologies

We utilize cookies and similar tracking technologies to enhance website functionality, analyze user behavior, and improve service delivery. You can configure browser settings to manage or disable cookies, although some features may become limited.

Policy Updates

We may periodically update this Privacy Policy to reflect regulatory changes or service enhancements. Any modifications will be posted on our website, and we encourage you to review this policy regularly.

Contact Information

For inquiries regarding this Privacy Policy, reach out to us:

Shurgard Security & Shipping Company Ltd.
Mazaya Business Avenue BB2, Mid Floor, Jumeirah Lake Towers, Dubai, UAE
Email: info@shurgardglobal.com
Phone: +971-55-389-7504